26 October 2012

Still blinking

Houston, we have a problem. 

Yes I am still waiting for the all the lights to come on.  When I get home, I check the mail, let the dogs out, toss the coffee cup in the sink, and check the router.  If we don’t have 4 solid lights, that means no internet.  Been watching blinking lights ever since Sunday evening and I am way past frustrated.  I’ve even got the Comcast number on speed dial.  You have to wade through the typical automated response minutes before you can reach a real, live body.

  • No I don’t want to access the system En Español.
  • Yes, I know that I can check the status of my account on line (if I had online access, I wouldn’t be listening to frackin’ this message). 
  • No I don’t need help with my digital transition. 
  • No, I am not interested in the Xfinity package. 
  • Yes, I have tried to reset my router through the automated system.

After about 3-4 minutes of listening to various questions or commercials or elevator music, I finally reach a Customer Service rep.  Not sure where they are sitting, but have gotten a different voice every time.  Matt last night was, as usual, very cordial and professional, but, after 2+ days of isolation, I am a wee bit testy (my wife would say I have my AH hat on), but I try my best to be professional or at least civil.

  • Yes, Matt, I have no internet. 
  • No, there is no connection. 
  • Yes the cable is attached firmly to the wall/router.
  • No I don’t want to reset it (since I have already done it twice). 
  • Yes, Matt, I understand you are very sorry that I am having these issues.
  • Yes, I would like to have a technician come out to look at the freakin box. 
  • Sunday?  Really?  You mean I have to wait for ANOTHER 5 days before I can update my Facebook page or read everyone’s blog?  What am I supposed to do in the interim?  Talk with my wife?  Walk the dogs?  Watch more crappy tv?  Read a book?  Do another Sudoku puzzle?  Honestly, Matt, I’ve been without internet for days/weeks and I am getting highly frustrated.  Yes, I know you are sorry, but is there anything I can do to get an earlier appointment? 
  • Honestly, who do I have to kill or sleep with to get some@#$*@$  internet?

No, I did not say all of that, but I am getting close to that point.  I will have to give them some credit, Comcast has trained their service reps to be diplomatic/calm in the face of some very irate callers. 

And so it goes.  Sitting here in the virtual dark having to steal some bandwidth from the neighbor’s wifi and cruise the net via my iPhone.  And real the tragedy is that I found my muse and I have three posts in bag ready to post (with pictures).  Travel tips, crappy movies, vacation hints, more pictures from the dog picnic.  I’ve got another dog event this weekend – Urban Market.  We set up a booth at a local antique market and wander around letting everyone see/pet/play with the dogs (just what Golden Retrievers were made for).  Claire loves these events – more chances for her to be the center of attention.            


Rock Chef said...

Hope they fix it on Sunday. Do they actually do stuff on a Sunday?

agg79 said...

I certainly hope so. Otherwise my liquor bill may become unmanageable.

ShadowRun300 said...

Ouch - talk about hittin' you where it hurts. "..you can check your status online..." I'da lost my cool at that point.
At least they are making a weekend call and not sitting at home on their OWN computers while you fret about with none. Are they offering any kind of discounts since you haven't been able to use it for so long? AT&T did that for me with phone service. Takes the sting out of it a little.
I hope they hurry as well. I can't wait to see your upcoming posts! :)

terri said...

I can't believe you have to wait that long! We just switched to Comcast/Xfinity in the past year. (No problems so far.) Before this we had Qwest DSL. When my internet went out on a Friday evening, Qwest scheduled a technician for Monday. He brought a new router, no charge and we were back in action.

Looking forward to all of your new posts!